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CafePlus Frequently Asked Questions

Comprehensive answers to technical, operational, and financial questions regarding the CafePlus platform.

Everything you need to know about the platform

We compiled the most common questions raised by restaurant and cafe operators.

Point of Sale (POS) & Registers

Questions about speed, hardware, and offline functionality.

  • Does the register stop working if internet cuts out?

    No. CafePlus features a zero-friction offline mode; cashiers can continue taking orders, printing kitchen chits, and closing checks uninterrupted. Everything synchronizes automatically once the connection restores.

  • Can servers split bills and merge tables?

    Yes. CafePlus supports flexible bill splitting (evenly or by selected items) as well as one-touch table check merging.

  • What thermal printers and cash drawers are supported?

    All standard ESC/POS thermal printers (Epson, Bixolon, Star, Sunmi, Xprinter) are fully supported via Ethernet LAN, USB, or Bluetooth.

Inventory & Recipe Food Cost

Ingredient management, recipe formulas, and variance tracking.

  • How does the system deduct raw ingredients?

    You can link each menu item to a precise recipe (e.g., 18g espresso beans + 150ml milk for a flat white). When sold, the system automatically decrements stock from raw inventory.

  • Does CafePlus alert me before ingredients run out?

    Yes. You can establish reorder thresholds for any ingredient, triggering proactive notifications when stock runs low.

Kitchen Screens (KDS) & Floor Coordination

Dining room organization and station order dispatch.

  • Can we use standard tablets for kitchen screens?

    Yes! The KDS web application runs smoothly on any affordable Android tablet, iPad, or browser-connected display screen.

  • How does the system separate drinks from food items?

    Menu categories are mapped to specific prep stations; beverages route automatically to the barista display, hot meals to the grill KDS, and desserts to the bakery.

Billing & Tax Invoicing

Compliance, payment methods, and ongoing software updates.

  • Is CafePlus certified for electronic tax invoicing?

    Yes, CafePlus is fully certified and compliant with e-invoicing standards in Egypt and across the region, generating compliant QR-coded tax invoices.

  • Are software updates and security patches included?

    Yes. Your cloud subscription includes all regular feature upgrades, security patches, and cloud backups at no extra charge.

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